A stakeholder is defined as someone whose interests may be positively or negatively impacted by the project. They may also include those who may exert influence over the project but would not otherwise be considered.
Examples of Stakeholders
• Project Manager
• Customer – the individual or organization that will use the product of the project.
• Performing organization, owners, government agencies
• Internal / External
• End user
• Society, citizens
• Others: owners, founders, suppliers
The project management team must identify the stakeholders, determine their requirements, and then manage and influence those requirements to ensure a successful project.
The key to customer satisfaction is careful and accurate needs analysis. Therefore stakeholder management is a proactive task. The project manager should not just receive a scope of work and then strive to complete it but rather determine all the stakeholders and incorporate their requirements into the project in order for the project to be a success.
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